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Erie vs Root: which is better for car insurance in 2026?

Erie
RootNot scored

Across our six scoring categories, Erie comes out ahead in 1, Root in 0, with 5 too close to call. There is no overall score to compare, though: Root does not publish enough of the underlying data to earn one, and we would rather leave it blank than build a number out of the two or three figures that happen to exist. Erie is the better-documented of the two, which is not the same as being the better insurer for you. Judge these two on the categories where both have real figures — and on what they actually quote you.

Erie vs Root, side by side

Category
ErieRead the full review
RootRead the full review
Overall scoreWeighted across the six categories below
Not scored
PriceAverage annual full-coverage premium · 25% of score
4.5$1,842/yr
Average full coverage vs. $2,356 national average
Not published
This company does not release public rate data
Claims satisfactionJ.D. Power 2025 claims study, out of 1,000 · 20% of score
5.0743/1,000
J.D. Power 2025 claims study, segment average 700
Not rated
Below the sampling frame of the J.D. Power claims study, which covers only the largest insurers
Complaint recordComplaints relative to company size · 15% of score
3.5About the expected number
Complaints relative to company size, NAIC data 2022–2024
Better
1.5Far more than expected
Complaints relative to company size, NAIC data 2022–2024
Financial strengthAM Best Financial Strength Rating · 10% of score
4.0A
AM Best Financial Strength Rating
Not published
No AM Best rating we could verify — see the review
DiscountsBreadth of published discounts · 15% of score
4.511 published
Discounts on the carrier's own pages · Telematics: YourTurn
Not published
No discount list we could read on the carrier's own site
Digital experienceApp ratings and self-service depth · 15% of score
3.04.38 iOS / 2.9 Android
App Store (2.7K ratings) and Google Play (1.1K ratings), August 2026
Not published
No app-store presence we could verify
Availability
12 states and D.C., through local agents
37 states
Best suited to
drivers in its twelve states who want the best claims experience available
confident drivers willing to be monitored before being quoted

Sources: average premiums from NerdWallet's August 2026 rate analysis (Quadrant Information Services), for a 35-year-old driver with a clean record and good credit in a 2023 Toyota Camry LE at 12,000 miles a year, 100/300/50 limits with $1,000 deductibles — national average $2,356. Claims satisfaction from the J.D. Power 2025 U.S. Auto Claims Satisfaction Study (segment average 700). Complaint record from NerdWallet's analysis of NAIC complaint data, 2022–2024. Financial strength from AM Best. Discounts and app data from each carrier's published pages and the Apple App Store / Google Play, retrieved August 2026. Updated August 2026.

Erie vs Root across all six categoriesScored 1–5. Longer is better in every category — the price bar already accounts for cheaper being better.
ErieRoot
12345Price4.5not publishedClaims satisfaction5.0not publishedComplaint record3.51.5Financial strength4.0not publishedDiscounts4.5not publishedDigital experience3.0not published

Category by category

Price

Too close to call

Root does not release public rate data, so there is no like-for-like premium to set against Erie's $1,842/yr. That is a real gap in the comparison, not a rounding error — treat Root's price as unknown until you have a quote in hand.

Erie

$1,842 a year for full coverage, 22% below the national average — third-cheapest here and the cheapest available without a military or membership restriction beyond geography.

Root

Root is excluded from the rate study we use for every other carrier, because its pricing model does not fit a standard benchmark — your quote depends on a driving test, not a profile.

Claims satisfaction

Too close to call

Neither pulls ahead on claims satisfaction: Erie posts 743/1,000 and Root Not rated, a difference too small to choose on.

Erie

743 out of 1,000, the highest score of any ranked insurer in the J.D. Power 2025 claims study and 43 points above the segment average.

Root

Not in the J.D. Power claims study, which samples only the largest insurers.

Complaint record

Erie ahead

Erie takes complaint record on About the expected number against Root's Far more than expected.

Erie

Close to the number of complaints expected for its size.

Root

Far more complaints than expected for its size.

Financial strength

Too close to call

Neither pulls ahead on financial strength: Erie posts A and Root Not published, a difference too small to choose on.

Erie

AM Best A (Excellent) — downgraded from A+ in September 2025 after multi-year surplus declines driven by weather losses.

Root

No AM Best rating, and Demotech lists it as not rated. No independent assessment of its ability to pay claims is available — the single most important thing to know about Root.

Discounts

Too close to call

Neither pulls ahead on discounts: Erie posts 11 published and Root Not published, a difference too small to choose on.

Erie

Eleven published discounts, plus Rate Lock, which freezes your premium year to year even after a claim — a feature essentially nobody else offers.

Root

No discount list we could read on Root's own site.

Digital experience

Too close to call

Neither pulls ahead on digital experience: Erie posts 4.38 iOS / 2.9 Android and Root Not published, a difference too small to choose on.

Erie

4.38 on the App Store and just 2.9 on Google Play. Erie's app is the weakest in this review and the gap between platforms is severe.

Root

No app-store figures we could verify from a primary source.

So which one?

Pick Erie if…

  • You are among drivers in its twelve states who want the best claims experience available.
  • You want the lower complaint record — Erie sits at About the expected number.
  • Availability fits: 12 states and D.C., through local agents.
Read the full Erie review →

Pick Root if…

  • You are among confident drivers willing to be monitored before being quoted.
  • Availability fits: 37 states.
Read the full Root review →

Erie vs Root, answered

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